What Is Sentiment?
Sentiment is our new solution that solves a problem that most businesses have, namely that they are only getting feedback from a minority of very happy and very unhappy customers. For most businesses feedback comes from what could politely be ter...
Why Do I Need Sentiment?
According to research by Oracle 60% of businesses think they provide good customer service, but only 20% of their customers agree. This, I think you'll agree, is not a great ratio. It means most businesses are spending their energies on areas that...
Who Is Sentiment For?
Sentiment has been designed for any business that physically interacts with more than a handful of customers every day. If you have any dealings with customers who you do not intimately know then you can benefit from Sentiment. It might seem like...
How Will Sentiment Help My Business?
You want to provide the best service possible to your customers right? That both feels good and also encourages them to return more often. Sentiment can help you do this, save you time, reduce your stress, and increase your profits. Provide Great...
